Privacy Policy

This Privacy Policy applies to the Treme Place website, including pages, forms, booking tools, and services made available through Treme Place LLC.

In this policy, “Treme Place,” “we,” “us,” and “our” refer to Treme Place LLC. “You” and “your” refer to website visitors, prospective guests, guests, professional-housing contacts, company representatives, and other individuals who interact with us.

1. Information We Collect

We may collect information that you provide directly, information generated through your use of the website, and information received from booking platforms or other service providers.

Information You Provide

Depending on how you interact with Treme Place, you may provide:

• Name
• Email address
• Telephone number
• Company or organization name
• Job title
• Arrival and departure dates
• Number of guests or occupants
• Preferred apartment
• Billing preferences and company-payment requirements
• Messages, questions, and housing requirements
• Reservation and stay information
• Information needed to verify or administer a reservation
• Communications between you and Treme Place

Booking and Payment Information

When you check availability, request a quote, submit a booking inquiry, or make a payment, information may be collected and processed through OwnerRez and its connected payment processors.

This information may include reservation dates, guest count, contact details, quoted rates, taxes, fees, payment status, transaction details, and other information needed to process or administer a reservation.

Full payment-card information is generally processed by the applicable payment processor rather than stored directly on the Treme Place website.

Information Collected Automatically

When you use the website, our hosting provider and embedded services may automatically receive technical information such as:

• Internet Protocol address
• Browser type and version
• Device type
• Operating system
• Referring website or page
• Pages viewed
• Date and time of access
• General geographic area derived from an IP address
• Website performance and error information

Some of this information may be collected through cookies, local storage, server logs, embedded widgets, or similar technologies.

2. How We Use Information

We may use information for the following purposes:

• Responding to questions and general inquiries
• Checking apartment availability
• Preparing estimates and quotes
• Reviewing booking requests
• Creating, confirming, modifying, or canceling reservations
• Processing payments, deposits, refunds, and invoices
• Communicating before, during, and after a stay
• Providing check-in instructions and guest support
• Coordinating professional or company-paid housing
• Verifying guests and protecting the property
• Enforcing rental agreements, house rules, and occupancy limits
• Responding to maintenance, safety, or security concerns
• Preventing fraud, abuse, unauthorized activity, and chargebacks
• Maintaining financial, tax, insurance, and business records
• Improving our website, apartments, and guest experience
• Complying with legal and regulatory obligations
• Establishing, exercising, or defending legal claims

3. How We Disclose Information

We may disclose information when reasonably necessary to operate Treme Place, provide requested services, protect our rights, or comply with law.

Service Providers

Information may be provided to companies that perform services on our behalf, including:

• OwnerRez and connected booking services
• Payment processors and financial institutions
• Website hosting and technology providers
• Email, telephone, and messaging providers
• Cleaning, maintenance, and property-management providers
• Accountants, insurers, attorneys, and professional advisers
• Fraud-prevention, security, and identity-verification providers
• Analytics providers, if analytics tools are enabled

These providers may process information according to their own privacy policies and contractual responsibilities.

Companies and Housing Coordinators

For professional or company-paid stays, we may communicate relevant reservation, billing, and occupancy information to the employer, relocation coordinator, insurer, adjuster, production company, government agency, university, or other organization arranging or paying for the stay.

Legal, Safety, and Property Protection

We may disclose information when we reasonably believe it is necessary to:

• Comply with a law, regulation, subpoena, or court order
• Respond to a lawful government request
• Protect guests, neighbors, employees, contractors, or the public
• Investigate fraud, property damage, theft, or unlawful conduct
• Enforce agreements, policies, and house rules
• Protect the rights, property, and safety of Treme Place

Business Transfers

Information may be transferred as part of a merger, financing, reorganization, sale of assets, change of ownership, or similar business transaction involving Treme Place.

4. Sale and Targeted Advertising

Treme Place does not sell personal information for money.

We do not currently share personal information for cross-context behavioral advertising or targeted advertising as those terms may be defined under applicable privacy laws.

If our advertising or analytics practices materially change, we will update this policy and provide any choices required by law.

5. OwnerRez and Third-Party Booking Services

Treme Place uses OwnerRez to provide availability searches, estimates, booking inquiries, reservation administration, and related services.

When you interact with an OwnerRez widget or booking page, information may be transmitted directly to OwnerRez or its connected providers. Their handling of information is also governed by their own privacy policies and terms.

Treme Place does not control every cookie, technical process, or security practice used by an independent third-party provider.

6. Cookies and Similar Technologies

The website and its embedded services may use cookies, local storage, server logs, and similar technologies to:

• Operate website and booking functionality
• Remember selections and session information
• Protect against fraud and unauthorized activity
• Measure website reliability and performance
• Understand how visitors use the website

Browser settings may allow you to block or delete cookies. Blocking essential cookies may prevent certain booking, inquiry, or website features from functioning correctly.

7. Google Fonts and External Resources

This website may load fonts, scripts, widgets, or other resources from third-party providers. When your browser connects to those providers, they may receive technical information such as your Internet Protocol address, browser details, and the page requesting the resource.

8. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this policy, including providing services, administering reservations, resolving disputes, preventing fraud, maintaining business records, and satisfying legal, tax, insurance, and accounting obligations.

Retention periods may vary depending on the type of information, the nature of the stay or inquiry, contractual requirements, and applicable law.

We may retain certain records after a reservation or inquiry has ended when needed for legitimate business or legal purposes.

9. Data Security

We use reasonable administrative, technical, and physical measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, email system, payment system, transmission, or storage method can be guaranteed to be completely secure. You should use caution when sending sensitive information electronically.

10. Your Privacy Choices and Requests

Depending on where you live and which laws apply, you may have the right to request:

• Confirmation of whether we process your personal information
• Access to certain personal information we maintain about you
• Correction of inaccurate information
• Deletion of certain information
• A portable copy of certain information
• Information about categories of information disclosed
• Withdrawal of consent where processing depends on consent
• An appeal if a qualifying privacy request is denied

These rights are subject to legal exceptions. For example, we may retain information needed to complete a transaction, maintain financial records, prevent fraud, comply with law, or resolve a dispute.

To submit a privacy request, email: info@tremeplace.com.

Please include “Privacy Request” in the subject line and describe your request. We may need to verify your identity before responding.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

11. California Residents

California privacy rights apply only when the relevant law applies to the business and processing activity. Treme Place may not meet every statutory threshold that makes a business subject to the California Consumer Privacy Act.

Nevertheless, California residents may contact us using the process above to ask about personal information associated with them.

Treme Place does not sell personal information for money and does not currently share personal information for cross-context behavioral advertising.

12. Children’s Privacy

This website is intended for adults arranging lodging and is not directed to children under 13.

We do not knowingly collect personal information directly from a child under 13 through this website. If a parent or guardian believes that a child has submitted personal information, they may contact us to request review or deletion.

Reservation agreements and booking requests must be submitted by an adult who is legally able to enter into the applicable agreement.

13. External Links

The website may contain links to third-party websites, maps, booking services, social networks, attractions, restaurants, or other external resources.

Treme Place is not responsible for the content, security, or privacy practices of websites we do not operate. You should review the privacy policy of any third-party service you use.

14. Email and Text Communications

When you provide an email address or telephone number in connection with an inquiry or reservation, we may use it to respond, provide quotes, administer the stay, send required notices, provide check-in information, or address service and safety matters.

Transactional messages related to an inquiry, reservation, payment, or stay may still be sent even if you do not wish to receive promotional communications.

Treme Place does not currently use the website forms to enroll visitors automatically in recurring promotional text messages.

15. Changes to This Policy

We may update this Privacy Policy when our services, technology, providers, or legal obligations change.

The revised policy will be posted on this page with an updated effective date. Material changes may also be communicated through another reasonable method when required.

16. Contact Us

Questions or requests regarding this Privacy Policy may be directed to:

Treme Place LLC
1315–1317 Saint Philip Street
New Orleans, LA 70116

Email:
info@tremeplace.com